Terms & Conditions – TradieWise Pty Ltd

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Last updated: 14th November 2025
Company: TradieWise Pty Ltd (“TradieWise”, “we”, “us”, “our”)
Website: www.tradiewise.com.au

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of the website and our services.

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1. About TradieWise

TradieWise Pty Ltd provides admin support, workflow optimisation, quoting assistance, lead follow-ups, call-handling, business system setup and related services tailored for Australian trades and service businesses.

These Terms apply to all website users, clients, and visitors.

2. Use of This Website

You agree that you will:

• Use the website only for lawful purposes

• Not attempt to interfere with the website’s security or operation

• Not copy, modify, redistribute or exploit any website content without permission

We reserve the right to suspend or block access for any misuse.

3. Quotes, Pricing & Service Agreements

Any pricing, service packages or call-out fees displayed on the website are general guides only and may change at any time without notice.

Formal pricing will be confirmed:

• In writing

• Via proposal or email

• Through a signed service agreement

• Or through an approved subscription plan

TradieWise is not bound by website pricing mistakes, outdated information or typographical errors.

4. Client Responsibilities

Clients using TradieWise services agree to:

• Provide accurate information to allow us to perform services

• Grant necessary system access (e.g., ServiceM8, Fergus, email, VoIP, CRM)

• Authorise communication with customers, suppliers or staff as required

• Ensure any third-party software licences or subscriptions are valid and paid

TradieWise is not responsible for service interruptions caused by inaccurate information or failure to provide access.

5. Call Handling & Quote Follow-Up Services

When clients engage us to manage calls or quote follow-ups, you agree that:

• You authorise TradieWise to act on your behalf in communication with your customers

• We will use reasonable skill and care but cannot guarantee outcomes such as sales conversions, customer responses or job bookings

• You are responsible for any commitments you instruct us to make on your behalf

We take no responsibility for losses arising from instructions you provide.

6. Third-Party Platforms

TradieWise may use third-party tools and integrations (e.g., ServiceM8, Fergus, Xero, VoIP providers, form systems, email systems, CRMs).

You acknowledge that:

• These platforms have their own terms and privacy policies

• We are not responsible for downtime, errors or data loss on third-party systems

• You authorise us to access or manage these platforms solely for service delivery

7. Payments & Billing

Unless otherwise agreed in writing:

• Services may be billed weekly, fortnightly or monthly

• Payments are due by the date shown on the invoice

• Late payments may incur service suspension until the account is settled

Subscriptions, call packs or packages may renew automatically unless cancelled in accordance with your agreement.

8. Cancellations & Termination

You may cancel services by giving written notice as specified in your service agreement or onboarding documents.

TradieWise may suspend or terminate services if:

• Payments are overdue

• You breach these Terms

• You engage in abusive, unlawful or unsafe behaviour

• We reasonably believe continued service is not commercially viable

Any outstanding fees remain payable.

9. Intellectual Property

All content on this website—including text, graphics, branding, images, icons, layouts, and software—is the intellectual property of TradieWise Pty Ltd unless otherwise stated.

You must not:

• Copy

• Reproduce

• Modify

• Distribute
  Without written permission.

10. Limitation of Liability

To the maximum extent permitted by law:

• TradieWise is not liable for any loss, damage, downtime or costs arising from the use of this website or our services.

• This includes (but is not limited to) loss of income, missed calls, lost opportunities, system outages, customer complaints, or third-party platform failures.

• Our liability is limited to the resupply of services or a refund of the service fee paid for the affected period.

Nothing in these Terms excludes rights guaranteed under the Australian Consumer Law.

11. Website Content & Accuracy

We make reasonable efforts to provide accurate, up-to-date information.
However:

• Content may change at any time

• Some content is general in nature and not business advice

• Website information should not be solely relied on for decision-making

You agree to seek clarification where needed.

12. Privacy

Use of this website is also governed by our Privacy Policy, available on our website.
By using the site, you acknowledge and agree to the collection and handling of personal information in accordance with that policy.

13. Links to External Sites

This website may contain links to third-party sites.
TradieWise is not responsible for:

• The content or accuracy of those sites

• Any issues arising from accessing them

Access is at your own risk.

14. Changes to These Terms

We may update or revise these Terms at any time.
The updated version will be posted on our website with a revised date.

Continued use of the website indicates acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of Queensland, Australia.
Any disputes will be handled by the courts of Queensland.

16. Contact Us

For questions about these Terms & Conditions, please contact:

TradieWise Pty Ltd
Email: hello@tradiewise.com.au
Phone: (07) 4886 2811