Privacy Policy – TradieWise Pty Ltd

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Last updated: 14th November 2025
Company: TradieWise Pty Ltd (“TradieWise”, “we”, “us”, “our”)
Website: www.tradiewise.com.au

TradieWise Pty Ltd is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what information we collect, why we collect it, and how we use, store, and protect it.

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1. What Personal Information We Collect

We may collect the following types of personal information:

Information you provide to us

• Name

• Business name

• Email address

• Phone number

• Job details or service requests

• Payment information (processed securely through third-party providers)

• Any details you submit through forms, emails, or phone calls

Information collected automatically

When you visit our website, we may automatically collect:

• IP address

• Device and browser type

• Website usage data and analytics

• Cookies and tracking data
  This helps us improve your website experience and site performance.

2. How We Collect Personal Information

We collect personal information when:

• You fill out online forms or request a quote

• You contact us by phone, email, SMS or through social media

• You subscribe to newsletters or updates

• You use our services or communicate with our team

• You visit our website (analytics and cookies)

We also collect information about tradies or businesses directly when completing admin, workflow, quoting, follow-ups or call-handling services on your behalf.

3. Why We Collect Personal Information

TradieWise collects personal information to:

• Provide our admin, workflow, quoting, call-handling and business support services

• Communicate with you about your account or service requests

• Improve our website, services and customer experience

• Process payments and manage billing

• Send updates, reminders or marketing content (only if you have opted in)

• Meet our legal and compliance obligations

We only collect information that is necessary for us to deliver our services effectively.

4. How We Use and Disclose Personal Information

We may use your information for operational purposes such as:

• Delivering our admin and workflow management services

• Following up quotes on your behalf

• Managing calls and communications for your business

• Setting up technology, integrations and business systems at your request

We may disclose information:

• To team members or contractors assisting with service delivery

• To third-party platforms you authorise us to use (e.g. ServiceM8, Fergus, Xero, VoIP providers)

• To payment processors

• When required by law, regulation or court order

• To prevent or investigate fraudulent or unlawful activity

We never sell your personal information.

5. Third-Party Services We Use

We may use trusted third-party platforms for service delivery, analytics or payments, including (but not limited to):

• ServiceM8

• Fergus

• Xero

• Google Workspace

• Website hosting providers

• VoIP and communication platforms

• CRM and workflow tools

These providers have their own privacy policies and may store data in Australia or overseas.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website performance

• Understand website usage

• Personalise content

• Enhance user experience

You can disable cookies through your browser settings, but some features may not work correctly.

7. Data Security

We take your data security seriously.
TradieWise uses measures such as:

• Secure servers and encrypted connections (SSL)

• Password-protected systems

• Restricted staff access

• Regular monitoring of systems and tools

Despite this, no method of transmission online is 100% secure. We cannot guarantee absolute security but take all reasonable steps to protect your information.

8. Accessing and Updating Your Information

You may request access to your personal information at any time.
You may also ask us to correct or update any information that is inaccurate or incomplete.

To request access, contact us at:
Email: [insert email]
Phone: [insert phone number]

9. Marketing Communications

If you opt in to marketing communications:

• We may send you updates, offers or helpful information

• You can unsubscribe at any time by clicking the link in our emails or contacting us

We will not contact you for marketing unless you have provided consent.

10. Storing and Retaining Information

We store personal information securely and retain it only for as long as necessary for:

• The purpose it was collected

• Legal and business requirements

• Operational or taxation record-keeping obligations

When no longer required, information is safely destroyed or anonymised.

11. Overseas Disclosure

Some third-party service providers may store data overseas (e.g., USA, Singapore).
We ensure that these providers comply with privacy and security standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect business changes, legal updates or improvements.
The latest version will always be available on our website.

13. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy, please contact us:

TradieWise Pty Ltd
Email: hello@tradiewise.com.au
Phone: (07) 4886 2811